Proper care ensures your ZEROCHU products remain safe, hygienic, and perform at their best. Follow our comprehensive guide to maximize longevity and maintain optimal performance.
Explore Care Guide →Jump directly to the care information you need. Follow these essential guidelines to keep your ZEROCHU products in perfect condition.
Step-by-step cleaning instructions for different materials. Learn proper hygiene practices to ensure safety and longevity.
Learn More →Best practices for charging, battery maintenance, and maximizing your device's battery life and performance.
Learn More →Proper storage conditions, temperature guidelines, and routine maintenance tips for your products.
Learn More →Important safety precautions, what to avoid, and how to identify when a product needs replacement.
Learn More →Maintaining proper hygiene is essential for your safety and the longevity of your ZEROCHU products. Follow these guidelines based on your product's material type.
Important: Always clean your product before first use and after each subsequent use. Never share intimate products without proper cleaning between users.
Follow these steps for optimal cleaning:
Different materials require specific care approaches:
| Material Type | Cleaning Method | What to Avoid |
|---|---|---|
| Body-Safe Silicone | Warm water with mild, fragrance-free soap. Can be sterilized with toy cleaner or 10% bleach solution (rinse thoroughly). | Alcohol-based cleaners, boiling water, dishwasher |
| ABS Plastic | Wipe with damp cloth and mild soap. Can use toy cleaner specifically designed for plastic. | Abrasive cleaners, soaking in water, extreme heat |
| Stainless Steel | Warm water with mild soap. Can be boiled for sterilization (check if waterproof first). | Bleach, abrasive pads, harsh chemicals |
| TPE/TPR | Wipe with damp cloth and mild soap. Use immediately after cleaning and dry thoroughly. | Boiling, alcohol, silicone-based lubes, storing with other toys |
Never Use: Harsh chemicals, abrasive cleaners, bleach on non-waterproof items, or silicone-based lubricants with silicone toys (can damage material).
Proper charging and battery care ensures optimal performance and extends the lifespan of your ZEROCHU products.
To maximize battery lifespan and performance:
Safety Warning: Never charge a wet device. Ensure product is completely dry before connecting to power source. Discontinue use if you notice battery swelling, overheating, or unusual odors.
If experiencing battery problems:
Correct storage prevents damage, maintains hygiene, and extends the life of your ZEROCHU products.
We recommend:
Never Store: In bathroom (high humidity), near heat sources, with other toys touching (especially different materials), or while still damp.
Regular maintenance ensures ongoing performance:
| Frequency | Maintenance Task | Purpose |
|---|---|---|
| After Each Use | Clean thoroughly with appropriate method | Hygiene and material preservation |
| Monthly | Inspect for wear, cracks, or damage | Safety check and early problem detection |
| Every 3-6 Months | Deep clean/sterilize if waterproof | Thorough sanitization |
| Annually | Replace if showing significant wear | Safety and optimal performance |
Your safety is our priority. Follow these precautions to ensure safe and enjoyable use of your ZEROCHU products.
Medical Advisory: Consult your healthcare provider before use if you have medical conditions, are pregnant, or have recently undergone surgery.
Replace your ZEROCHU product if you notice any of the following:
Electrical Safety: Never use while charging or if cord/plug is damaged. Keep away from water unless specifically rated waterproof.
To prevent material damage and ensure safety:
We recommend mild, fragrance-free soap rather than antibacterial varieties. Antibacterial soaps often contain harsh chemicals that can degrade materials over time. For optimal cleaning, use our specially formulated ZEROCHU Toy Cleaner or a mild castile soap diluted in warm water.
For rechargeable devices, battery replacement is rarely needed with proper care. Lithium-ion batteries typically last 2-3 years with regular use. Signs you may need replacement include significantly reduced run time, failure to hold a charge, or device not powering on even when charged. We advise replace the new product when power noticeably diminishes.
Only if specifically stated as waterproof and heat-resistant in the product manual. Many silicone products can withstand boiling for 3-5 minutes, but electronic components cannot. For non-electronic silicone items, boiling is an effective sterilization method. Always check your product specifications first and never boil products with electrical components.
Persistent odors usually indicate bacterial growth or material breakdown. First, try a thorough cleaning with ZEROCHU Toy Cleaner or a 10% bleach solution (for waterproof items). For porous materials like TPE/TPR, odors may be impossible to remove completely. If cleaning doesn't resolve the odor, it's time to replace the product to ensure hygiene and safety.
Only if your specific model is rated waterproof (IPX7 or higher). Check your product manual for water resistance specifications. Even waterproof devices should not be fully submerged for extended periods. Never charge or plug in a device while wet, and always dry thoroughly before storage. Non-waterproof devices should never be used in water.
For environmental responsibility, remove batteries and dispose of them separately at a battery recycling center. The device itself should be wrapped securely and placed in regular household waste. Consider our recycling program for a more sustainable option. Never flush products down the toilet or dispose of in recycling bins with regular recyclables.
Our support team is here to help with cleaning questions, maintenance concerns, or any issues with your ZEROCHU products. We're committed to ensuring your complete satisfaction.
"Proper care ensures lasting pleasure. Your ZEROCHU experience deserves the best maintenance."